My Letter To Rob Ford
My Letter To Rob Ford
Dear Mayor Ford,
update: I received this letter from Mayor Ford's office in response. It stands in stark contrast to the outpouring of support I have since received online.
Thank you for contacting the Mayor’s Office
The Mayor cannot act on, comment on or adjuciate claims made against the City of Toronto. The City’s insurance adjusters Granite Insurance – adjudicate all claims against the city.
Making a Claim against the City of Toronto
If you believe that the City has been negligent in its maintenance of City facilities, roads, trees and sewers, which has caused bodily injury or damage to your property, you can file a claim against the City of Toronto.
What you should consider when making a claim
Any damage to your property can be upsetting and disruptive; however, it's important to know that the City of Toronto is not your insurer.
If you have auto or property insurance, we suggest you consult your insurance company or broker first, for advice on how to deal with your loss. Your insurance coverage may be more extensive than what you can recover from the City.
If your insurer believes the City is responsible for your damages they may seek compensation against the City on your behalf.
A complaint may be made in a number of ways:
• Verbal complaints are made by telephone to our General Inquiry line at (416) 397-4212.
• Written complaints may be made by filling in a complaint form and submitting it by mail, fax or e-mail:
• By Mail:
Corporate Finance Division
Insurance & Risk Management - Claims Complaint
5th Floor, East Tower, City Hall
100 Queen Street West, Toronto, ON, M5H 2N2
• By Fax: 416-397-4555
• By e-mail: email@example.com
Your complaint should include the following:
• Contact details of the complainant
• Summary of the complaint (details, location, staff involved, resolution requested, enclosures, date complaint submitted)
• Type of the complaint
• Desired outcome
Note: The complaint process is not intended to deal with the outcome of your claim (e.g. a denial or settlement amount). The insurance claims process involves you (the claimant) and the Granite Claims Solutions insurance adjuster assigned to act on behalf of the City's liability insurance policy. If your claim has been denied, your remedy is to seek independent legal advice.
As noted under Insurance Claims above, the City's insurance adjuster pays only when the City is legally liable which is determined by them considering your proof of claim.
The City's insurance adjuster's assessment of your claim is final and it can only be reviewed by them if you can provide additional relevant evidence to support your claim which was not considered by the adjuster originally.